To secure your payment
To secure your payment you must inform us of your request. One of our representatives will contact you to discuss and finalize the arrangements and send you an itinerary for final confirmation. You must confirm these details and pay the deposit or full amount depending on the product booking procedures, as it is going to be discussed & explained during the booking process,by wire transfer or credit card (Visa or MasterCard are accepted).
Amendments by the Client
Any changes made to the original booking are subject to availability. If the full payment has been received and/or a voucher has been issued, no administrative fees will be applied.
Reservations should be made as early as possible to book the desired holiday. Space on a given tour will be secured upon receipt a deposit of 50% of the full price. This deposit counts as part of your final payment.Payment should be received within 07 days of booking.
Cancellation/Amendment requests should be emailed to provide us with written confirmation that your reservation should be cancelled or amended, however please note below:
Cancellation/Amendment requests for hotels are vary depending on different polices.
Cancellation/Amendment requests for tours & excursions need to be done 40 days prior to the arrival date.
A refund will normally be made to the same account and using the same method used for the original payment. No refunds are possible in the event of a no show for an existing reservation.
Don`t hesitate to inform us of any special request at the time of doing the booking. We and the suppliers will try to satisfy such requests, but, as these do not form part of the contract, we do not confirm it .We don`t accept bookings, which are conditional on the fulfillment of any special request.
To be provided by the time of doing the booking as it depends on the holiday or the tour itself,however please note below ;
Below of 02 years old: free of charge
Below of 12 years old: 75% of total tour cost for an individual
All children 12 or older are considered adults.
Please feel free to contact us at anytime in case if you have any complaint as we ensure you that your complaint will be solved quickly. We do welcome all constructive feedbacks as our first priority is our client`s satisfaction.
We are totally committed to ensuring our customers’ privacy. We do not collect any personal information about you as No Information about you is going to be shared with any organizations nor your name or other identifying information .